- Check that Sprint is fully up-to-date.
In SprintPlus (installation version), you will find the version number under the Help tab > Info. If this version number does not match the current version number, you can update SprintPlus. Please read the item SprintPlus updates.
If you are using SprintPlus.online, please try these general troubleshooting tips:- Save document manually
- Reload page via ctrl + shift + R
- Close and reopen tab
- Trying to open other document (there may be something wrong with the document)
- Check internet connection
- Check connection to OneDrive or Google Drive
- Check memory (of the Chromebook and/or of the drive)
- Find the problem among the frequently asked questions on this web page.
Our FAQ page provides answers to frequently asked questions and solutions to a number of problems. - Please contact us via the contact form.
Please describe in detail which problem you are experiencing with which part of SprintPlus. Be sure to include the serial number of SprintPlus. This can be found under the form SPRXXXXX under the tab Help > Info. It is also listed on your Sprintostick or HASP key and on the box the package came in. - Request remote assistance.
Go to Support and click through to Remote Support.
FAQ - Frequently asked questions
Check out our answers to the most frequently asked questions about SprintPlus. We provide tips that solve most problems. Use the search bar on the right to quickly find your answer.
Still can’t find an answer to your question? Contact us directly with your question, we will be happy to help you further.
The first steps to solving a problem
Adding the WebSprinter Embedded
What is the WebSprinter Embedded?
A javascript bundle that you can add to your HTML page via the HEAD tags. This allows you to offer your users the ability to have texts read out loud provided they have a SprintPlus.online account.
How do you integrate the WebSprinter Embedded?
You can find the latest version of WebSprinter Embedded at https://sprintplus.online/websprinterembedded/latest/app.js.
You can add it to your website by modifying the HTML page and more specifically the HEAD tags.
Within these HEAD tags <head></head>, place the following line of code:
<script type=‘module’ crossorigin=‘’ src=‘https://sprintplus.online/websprinterembedded/latest/app.js’></script>
That’s all you need to do. The WebSprinter will load on its own when you refresh your page. Now your users can access the WebSprinter with their SprintPlus.online account on your website!
Versions
With the link above, you will always have access to the latest version. If you still prefer to keep a version you are familiar with, you can choose that by adjusting the link. There are currently the following versions:
– https://sprintplus.online/websprinterembedded/latest/app.js
– https://sprintplus.online/websprinterembedded/1.0.3/app.js
– https://sprintplus.online/websprinterembedded/1.0.0/app.js
Can I deactivate functions during tests or exams?
It is possible to disable the following functions:
- Skippy word prediction,
- the spell checker.
To do this, go to the “File” > tab “Permissions.” You can also easily set a password for this. Restart all parts of SprintPlus so that the changes take full effect. This is device bound, not account bound.
My toolbar doesn't appear in Microsoft Word
Initially, you should ensure that SprintPlus is fully up-to-date.
To do this, read the item Updates Sprint. If the toolbar still does not appear after the update, go through the following steps:
Word 2010, 2013 and 2016
- Open Word 2010/2013/2016.
- Click the File menu and select Options. The Options window appears on the screen.
- Select Add-Ins from the list on the left.
- Select Disabled items in the drop-down window next to Manage and click Start. The Disabled Items window appears on the screen.
- Select Sprint Word Addin and then click Enable.
- Select COM Addins in the drop-down window next to Manage and click Start. The COM Addins window appears on the screen.
- Make sure Sprint Word Addin is ticked and click OK.
- Restart Word. The Sprint toolbar should now be visible again. If not, you will need to register the toolbar.
Old versions of Word are no longer supported.
On how many devices can I install SprintPlus?
- You can install the installation version on an unlimited number of devices (PCs, laptops or Windows tablets). You can work on 3 devices at the same time.
- The online version(SprintPlus.online) works in any browser, so you don’t have to install anything. You can use SprintPlus.online up to 3 sessions at a time.
- With a school subscription, you take a subscription tailored to your school. This allows all students and teachers in the school to use SprintPlus both at school and at home.
- With a multi-user subscription, you choose a subscription for a specific number of users. Depending on whether they use the installation version or the online version, the installation proceeds differently.
Where can I find my serial number (installation version)?
The serial number of SprintPlus can be found under “Help” in your toolbar and click on “Info”. You will find the serial number in the form SPRXXXXX. If you send a question to support or contact us via the contact form you should always give us your serial number. That way we can help you quickly. Are you working in SprintPlus.online? Then give us your username.
How to install SprintPlus?
You can install SprintPlus 3 from our installation page. All information on how to install and update SprintPlus can be found on that page. Follow this step-by-step plan when installing SprintPlus.
Are you working with SprintPlus.online? Then you don’t have to install anything at all. Surf to SprintPlus.online in your browser and log in with your account.
Connection lost with the drive
When the connection is gone to the drive you will normally automatically get an error message asking you to remove the connection to the drive and re-add it. This should solve the problem. Keep in mind that if the connection is not used for 90 days the connection is automatically disconnected (this is to protect your account(s)). Deleting and reconnecting does not cause data loss. Your documents will still be available as they were in the drive.
Sprinter does not read aloud in Adobe Acrobat.
If you want to use Sprinter in Adobe Acrobat you need to get the settings right. Open Adobe Acrobat and go to Menu > Preferences > Security (extended) > Sandbox protection : Enable secure mode on startup: uncheck.
Problem with the OCR scanner in SprintPlus?
The OCR scanner in SprintPlus is normally installed along with the installation of SprintPlus. If it has been installed a while ago, it might not be up to date anymore. You do not have to reinstall SprintPlus completely. You can also update the OCR scanner separately via this link.
Since the release of the new version of Windows 11, 24H2, OCR in SprintPlus 3 no longer works properly.
You can, however, use the OCR function in SprintPlus.online or SprintPlus 4. You can also use I Love PDF.