- Check that Sprint is fully up-to-date.
In SprintPlus (installation version), you will find the version number under the Help tab > Info. If this version number does not match the current version number, you can update SprintPlus. Please read the item SprintPlus updates.
If you are using SprintPlus.online, please try these general troubleshooting tips:- Save document manually
- Reload page via ctrl + shift + R
- Close and reopen tab
- Trying to open other document (there may be something wrong with the document)
- Check internet connection
- Check connection to OneDrive or Google Drive
- Check memory (of the Chromebook and/or of the drive)
- Find the problem among the frequently asked questions on this web page.
Our FAQ page provides answers to frequently asked questions and solutions to a number of problems. - Please contact us via the contact form.
Please describe in detail which problem you are experiencing with which part of SprintPlus. Be sure to include the serial number of SprintPlus. This can be found under the form SPRXXXXX under the tab Help > Info. It is also listed on your Sprintostick or HASP key and on the box the package came in. - Request remote assistance.
Go to Support and click through to Remote Support.